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Automated messages

The right message. The right time. The right channel. Automatically.

From booking confirmation through the door code to the post-stay thank you. Rentalls sends every message exactly when it should – by email, SMS or straight into the Airbnb or Booking.com conversation.

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A guest stay on a timeline

Booking confirmation

immediately

Thanks for booking! You'll find all the stay details here.

Airbnb chat

Online check-in invite

3 days before arrival

Please complete your online check-in to save time on arrival.

Email

Door code

on arrival day

Check-in complete! Your smart lock code:

SMS

Upsell confirmation

during the stay

Late check-out paid. Lock code extended until 2:00 PM.

Airbnb chat

Thank you + review

day after departure

Thanks for staying with us! We'd love a review.

Email

Triggers & timing

13 moments when the host reaches out by itself

New booking, check-in, check-out, completed check-in with the door code, paid upsell, deposit release, generated invoice, cancellation… Set the exact timing for each trigger and Rentalls handles the rest.

  • Send before, after or immediately – in days, hours or minutes
  • With days you also pick the exact send hour in the property's time zone
  • When booking dates change, messages are rescheduled automatically
  • Templates targeted per property, room type and booking channel

Trigger

When to send

Value

3

Unit

Send hour

10:00

Sends 3 days before "Check-in" at 10:00.

This is exactly how a template is configured in Rentalls. "Before" is available for check-in and check-out.

3 channels

Email, SMS and straight into the Airbnb chat

One template, three ways to reach the guest. HTML email with attachments, SMS via BulkGate and a message delivered right into the Airbnb or Booking.com conversation – the guest sees it where they booked.

  • Airbnb and Booking.com guests get the message directly in the OTA chat
  • If OTA delivery fails, the message automatically falls back to email
  • Routing by booking source – direct guests get email/SMS
  • SMS for urgent things like the door code on arrival day

From: Loft Central · bookings@loft.com

Your check-in is ready ✔

Hi Anna, we look forward to seeing you on Wednesday!

Please complete your online check-in in advance: rentalls.com/ci/8f3k2

Attachment: arrival-instructions.pdf

Email is the default channel for direct bookings and reservations with an email address. It supports HTML, attachments and the auto-attached invoice.

Templates & variables

Templates that fill themselves in

Over 40 variables: guest name, check-in link, Wi-Fi, the smart lock code filled in at send time, the upsell table or invoice fields. Write it once, Rentalls personalises it for every guest.

  • 40+ variables from guest name to lock code and deposit fields
  • The door code is resolved at send time – always up to date
  • Template language picked by the reservation language, English fallback
  • Attachments on messages, including the auto-generated invoice

Reservation language

Message template

Ahoj [GUEST_NAME], tešíme sa na teba! Vyplň prosím online check-in: [CHECK_IN_URL]

Click to insert a variable

Preview for guest: Anna

Ahoj Anna, tešíme sa na teba! Vyplň prosím online check-in: rentalls.com/ci/8f3k2

Rentalls picks the template language version based on the reservation language. If it doesn't exist, the English version is used.

Conditions

Send only when it makes sense

13 conditions evaluated right before sending: check-in completed, deposit held, free night after departure, length of stay, children on the reservation, purchased upsell… All enabled conditions must be true at once.

  • Check-in reminders go only to guests who haven't filled it in yet
  • Late check-out offer only if the following night is free
  • Conditions combine with AND logic
  • Evaluation happens at send time, not when scheduled

Sample reservation

Anna K. · 4 nights · deposit held · check-in not completed yet · night after departure free · no children

Template conditions (all must be true)

The message will be sent

All enabled conditions (1) are met for this reservation.

Toggle the conditions and watch how the message is evaluated against the sample reservation.

Unified inbox

Every conversation in one place

Messages from Airbnb and Booking.com sync both ways into Rentalls. You reply from a single inbox, see unread threads, translate guest messages in one click and use quick-reply templates.

  • Two-way message sync with Airbnb and Booking.com
  • One-click translation of incoming messages
  • Quick-reply templates for the most common questions
  • Automated and manual messages in one thread with an audit log

Inbox

1 unread

Click a thread to see the guest's message and the automated reply.

More features

Under the hood of automated messages

The details that make message delivery something you can rely on.

Delivery audit log

Every send is recorded – you see when, to whom, through which channel and with what result.

Deduplication & retry

No message goes out twice, and failed sends are retried automatically.

Test on a real reservation

Preview the template with real data from a specific reservation before activating it.

Rescheduling on date changes

Guest moves their stay? All scheduled messages recalculate automatically.

Admin notifications

Alerts for you and your team – new booking, paid upsell, completed check-in.

Attachments & auto-invoice

Attach files to a message, and the generated invoice can attach itself automatically.

Frequently asked questions

Let Rentalls send the messages

Set up your templates once and every guest gets the right message at the right time – without you lifting a finger.

Start 14-day free trial

Nothing is charged during the 14-day trial. Cancel anytime.