Automated online check-in
Check-in that handles itself.
One link does it all: guests confirm their booking, verify their identity, pay the deposit and tourist tax, buy extras — and receive the door code. Before they even arrive. Without you lifting a finger.
Nothing is charged during the 14-day trial. Cancel anytime.
Booking details
Guest confirms dates and number of guests
The guest journey
From booking to door code in 10 steps
This is exactly what your guest goes through — on their phone, in their language, in a few minutes.
01Unique check-in link
Every reservation gets its own secure link, sent automatically by email or SMS.
02Booking confirmation & consent
Guest confirms dates and guest count, accepts your terms & conditions, privacy policy and GDPR.
03Document selection
Passport or national ID card — both fully supported.
04Document scan with MRZ reading
Camera capture or photo upload. The machine-readable zone is read automatically.
05Personal details
Pre-filled from the document — the guest just double-checks and confirms.
06Selfie
A quick photo with the front camera, with a built-in camera permission guide.
07Face match
The selfie is compared with the document photo directly on the device, with a match score.
08Upsells
Late check-out, parking, breakfast and more — one tap to add to the stay.
09Tax & deposit payment
Tourist tax and security deposit paid securely via Stripe — cards, Apple Pay, Google Pay.
10Done — access granted
The guest receives the smart lock PIN code and arrival instructions.
Every step is configurable. Turn off identity verification, deposits or taxes and the flow shortens automatically.
Identity verification
Know who is sleeping in your property
Document scanning with automatic MRZ reading and biometric face matching that runs directly in the guest's browser — fast, private and with a manual review fallback for edge cases.
- Passport and national ID with automatic MRZ reading and manual entry fallback
- Face matching runs on the guest's device — no third-party identity service needed
- Manual approval queue: you get notified and approve or decline in one click
- "All guests must register" mode for complete guest records
- Or turn identity verification off entirely — the flow adapts automatically
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Deposits & tourist tax
Money collected before the guest arrives
Security deposits and city tax are handled during check-in via Stripe. You choose the mechanism, the rules and the channels — Rentalls does the charging, holding and refunding.
- Authorization hold or charge with automatic refund after a set number of days (default 7)
- Keep part of the deposit for damages and refund the rest in one click
- Tourist tax with age exemptions — children and seniors 70+ pay nothing
- Per-channel rules: collect deposits and tax only on platforms that don't collect them for you
- Apple Pay and Google Pay via Stripe, with optional fee pass-through to the guest
Hold placed on the card
200 € blocked, not charged
Funds stay blocked during the stay
Guest sees the hold, you stay covered
Hold released
Released automatically, nothing to do
You choose the mechanism — globally, per platform and per reservation.
Automation
Set it once, never think about it again
Check-in invitations, reminders, lock codes and notifications all run on autopilot. You only step in when something needs your decision.
- Check-in links send themselves — days or hours before arrival, with reminders
- Smart lock PIN generated automatically the moment check-in completes
- Early check-in and late check-out purchases automatically extend the lock code validity
- Instant notifications for completed check-ins and manual review requests
- Live statuses on your dashboard: pending, partial, complete
Booking confirmation
Right after booking
Online check-in link
3 days before arrival
Welcome message with arrival info
On the day of arrival
Review request
1 day after check-out
Fully configurable
Your rules, your check-in
Every property and market is different. Shape the check-in flow to fit yours.
Multi-guest mode
Require every guest to register, or just the main one
Address fields
Collect full addresses where local law requires it
Your legal documents
Custom T&C, privacy policy and GDPR — per language
Helpdesk phone
Shown to guests whenever they need a human
VIP bypass
Skip verification for returning guests you trust
Per-reservation override
Enable or disable check-in, deposit or tax per booking
Speaks your guest's language
The entire check-in — including your terms and legal documents — is available in 12 languages. The right one is picked automatically.
Online check-in FAQ
Let check-in run itself
Set up online check-in in minutes and give your guests the arrival experience they expect — while you save hours every week.
Start 14-day free trialNothing is charged during the 14-day trial. Cancel anytime.